Future Skills in Travel and Tourism – London

    19 June 2019
  • Venue:
    ABTA Ltd
  • Location:
    30 Park Street, London, SE1 9EQ
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Event details

This year, ABTA’s seminar will focus on identifying the skills needed for the future of the travel industry and plugging the gaps. Where are the likely skills gaps for the travel and tourism workforce in the short, medium and long-term? What will future jobs look like? What changes should you be making to your workforce and your curriculum? 

About the event

Now is the time to focus on skills and talent development in the travel and tourism industry. New regulations, technologies, and customer expectations have changed the shape of the workforce. The types of skills that employees need are rapidly changing too. Many are predicting a talent shortage and post-Brexit recruitment challenges ahead, it’s crucial to look at ways to develop, attract and retain talent. 

Attend to understand how travel and tourism businesses, education providers and government can work together to address the skills gaps to meet employer’s demands and to compete with other industries for the best talent. Learn about the impact of the Tourism Sector Deal, the Immigration Bill and Brexit on recruitment and retention. Discuss ways to promote the industry as an attractive place to work and innovative forms of training provision to meet industry needs. 

Take part in interactive panel discussions and round-table discussions designed to bring education providers and employers together to discuss key issues and find solutions. Don’t miss this opportunity to help build the talent pipeline to ensure the future of our industry.


  • Progress made towards a Tourism Sector Deal and the impact on skills development 
  • The Immigration Bill, EU settlement scheme and posted workers
  • Implications of Brexit for employers and education sector 
  • Addressing skills gaps to meet employer demand now and in the future
  • Developing strong career pathways and developing talent
  • Improving digital skills in the industry 
  • How to attract and retain a more diverse workforce to the industry and attract the next generation
  • The future workforce – what skills will be needed?
  • Changes to learning and skills provision


  • Moderator: Vicki Wolf, Education Manager, ABTA 
  • John Cope, Head of Education and Skills Policy, Confederation of British Industry
  • Kate Nicholls, CEO, UK Hospitality and Head of Tourism Sector Deal Recruitment Workstream 
  • Brigid Simmonds, Joint Chair, Skills, Tourism Sector Deal and Chief Executive, British Beer and Pubs Association 
  • Sandra Kelly, Director, UK Skills and Policy, People 1st 
  • Chloe Sherriff, Contact Centre Manager – People & Quality, Virgin Holidays
  • Danielle Grant, HR Manager UK&I, Royal Caribbean Cruises Ltd 
  • Paula Letorey, Director, PwC
  • Claire Steiner, UK Director, Global Travel and Tourism Partnership (GTTP) 
  • Franki Johnson, Generation Z Specialist and Director, Embrace Change Ltd 
  • Claire Haven-Tang, Reader in Tourism & Management, Cardiff Metropolitan University and Co-Chair, Association for Tourism in Higher Education (ATHE) 
  • Barbara Kolosinska, Director, C&M
  • Dimitrios Buhalis, Head of Department – Tourism & Hospitality, Bournemouth University
  • Sean Owens, Lecturer, Department of Marketing, Retail and Tourism, Manchester Metropolitan University 
  • Peter Robinson, Head of the Centre for Tourism and Hospitality Management, Leeds Beckett University 
  • Charlene Pink, Intern, ABTA

Benefits of attending

  • Explore how education and business can work together to make the industry a more attractive place to work
  • Understand what skills need to be developed now to meet the future needs of the industry
  • Network with employers and education providers and explore how to collaborate on the skills agenda more effectively
  • Share cross-sector learning from across different sectors of the travel and tourism industry
  • Choose from a range of roundtables including, improving digital skills, apprenticeships, increasing workforce diversity, and talent retention
  • Hear from young people and employers about what they are looking for in education and employment

Who should attend?

This event is designed to bring together ABTA’s Education Partners, including higher and further education institutions and employers from the travel industry, including:

  • Course leaders, lecturers and career services
  • HR, workforce and training teams
  • Directors and senior managers.

Event prices

ABTA Member/ABTA Partner* rate – £229 plus VAT 
Non-Member rate – £349 plus VAT 


Book three places and get 50% off the third place.
(This discount will be automatically applied when you book online.)

If you are looking to book for a larger group please contact for a bespoke discount.

Other information
Non-Members are welcome to attend. For information about becoming a Member click here.
View our booking terms and conditions here.

Make payment by debit or credit card. UK VAT will be applied.
ABTA Members can also request an invoice.
*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Event sponsorship

For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or 

To view our commercial opportunities brochure click here.

I want more information about this event

Contact us for more information about this event.


"Really interesting and relevant content with engaging speakers from a variety of companies and institutions."
Shirley Payne
Inside Asia Tours
"Good ability to network, share stories and discuss vital topics together to ensure that travel education prepares students for the real world or work."
Trish Coll
Leeds Beckett University
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