Training day

An Essential Guide to the Package Travel Regulations

    11 June 2024
  • Venue:
    ABTA, 30 Park Street, London, SE1 9EQ
  • View agenda
  • View Upcoming Events
past event

Event details

ABTA’s essential training day returns in June.

Attend this training to gain a full understanding of the Package Travel and Linked Travel Arrangements Regulations 2018. It is an essential introduction to, or a refresher on, the regulations that apply to your business.

About the event

Attend this practical and comprehensive day to ensure that you are fully up to speed on all your business’ obligations under the Package Travel and Linked Travel Arrangements regulations.

•    What is your business liable for under the PTRs?
•    What information must you provide to your customers?
•    Does your business meet all of its financial protection obligations?
•    How does Brexit affect your sales under the PTRs?

This seminar is aimed at travel industry professionals who require a full understanding of the Package Travel Regulations. Hear the latest advice from ABTA and legal experts, Travlaw, and industry peers.  

Learn how the regulations apply to your travel businesses and understand your obligations for protecting your customers.


  • The legal landscape for UK travel and overview of the 2018 Package Travel Regulations (PTRs)
  • Government proposals for reform 
  • Cancellations, refunds and amendments: your obligations to the consumer
  • Providing the correct information to customers
  • The importance of supplier and agency contracts
  • Obligations of an organiser
  • Complying with financial protection requirements of the PTRs
  • Selling outside of the UK and the implications of Brexit 
  • Liabilities under the PTRs
  • The future outlook for the PTRs.

Benefits of attending

  • Receive expert guidance on the Package Travel Regulations
  • Ensure you are providing the correct information to customers
  • Gain insight into the financial protection requirements of the PTRs
  • Take part in interactive discussion groups around the key issues 
  • Listen to industry perspectives on the practical application of the PTRs
  • Network with colleagues and learn how your peers are dealing with the challenges
  • Stay up to date and gain insight into future PTR issues impacting the travel industry.


Moderator: Krystene Bousfield, Partner, Travlaw

Originally from County Down, Northern Ireland, Krystene is Partner and Head of Debt Recovery at Travlaw. 
Since joining the firm in October 2014, Krystene has become a key member of Travlaw’s litigation team, handling various claims in civil, commercial and criminal areas of law. Subsequently, her caseload could not be more varied and whilst one day she might be defending holiday illness claims, the next she could be battling an industry regulator over issues regarding advertising standards!
Krystene is always keen to get out and about, meeting new clients and faces whenever she can. You will often see Krystene speaking at industry events both online and up and down the country, specifically those focused on personal injury, customer complaints and the Package Travel Regulations.

  • Paula Macfarlane, Senior Solicitor, ABTA

  • Meera Tharmarajah, Solicitor, ABTA

  • Douglas Ross, Financial Protection Development Manager, ABTA

  • Toni Boswell, Head of Guest Relations & Legal Affairs, Hotelplan

  • Nick Parkinson, Partner, Travlaw

Who should attend?

The event is ideal for anyone working in the travel industry including large and SME firms, including:

  • Legal counsel and in-house legal teams
  • Risk, finance and commercial teams 
  • MDs and directors 
  • Law firms
  • Compliance and operations specialists
  • Those who have legal, governance or regulatory responsibilities as part of their role.

Event prices

ABTA Member/ABTA Partner* rate – £259 plus VAT 
Non-Member rate – £399 plus VAT 

This includes lunch and refreshments throughout the day, all delegate materials, presentations and an attendee certificate. 

Make payment by credit or debit card. 

View our booking terms and conditions here.


  • Book three places and get 50% off the third place.
    (This discount will be automatically applied when you book online.)
  • If you are looking to book for a larger group please contact for a bespoke discount.

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Non-Members are welcome to attend. For information about becoming a Member click here.


Event partner

ABTA Partner+ Travlaw Legal Services Limited are 100% committed to serving the travel and leisure industry – from tour operators and travel agents to airlines, hotel groups, event management companies and their insurers. We pride ourselves on being one of the top travel law firms in the UK. We are a large, experienced team of highly professional yet approachable lawyers who are tried and tested specialists in advising.

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"Really enjoyed the day. I enjoyed all the speakers and panel session particularly."
Leanne Woolvine
"Found the examples provided really useful and interesting. It was good to network with others, each session was the perfect length and a really good mix of speakers."
Sarah Musgrave
Travel Counsellors