Event details Through workshop style sessions, presentations and case studies, ABTA’s updated health and safety training day will provide you with the tools needed to continually monitor and improve your health, safety and security practices.The travel industry is exposed to many health, safety and security risks from accommodation, food and fire safety through to extreme weather, and ensuring the safety and wellbeing of customers on holiday is essential. Attend this practical and comprehensive day to get a sound understanding of risk management principles, evaluate and prioritise the risks facing your business and develop a health, safety and security programme that’s right for your products. Learn how to work with your suppliers to reduce risks and identify and manage defects. Get the latest legal update on potential changes to your obligations under the Package Travel Regulations 2018 and ensure you have a suitable risk management system in place. You will get top tips for carrying out risk assessments and discover how to prioritise the risks you face across your portfolio including accommodation, transport and excursions.Understand what you can do when things go wrong and how to go about gathering evidence in preparation for court. You will be given expert advice from a leading travel lawyer on giving evidence and writing witness statements.Hear from ABTA, legal, health & safety experts and travel businesses. Sessions Tools & techniques for identifying, managing and mitigating health, safety & security risksUnderstanding your legal responsibilities and contractual arrangements with suppliersCollaborating with key stakeholders to manage and reduce risksIncident responses and practical steps to take when things go wrongEvidence gathering and preparing for courtWorking to continually improve safety. Speakers Moderator: Angie Hills MBE, Head of Destinations, ABTA Angie Hills MBE is the Head of Destinations at ABTA – The Travel Association, where she leads on destination operations, health, safety and security, crisis and incident management. She serves as a primary liaison for UK and international government representatives, as well as destination tourism authorities, on a wide range of destination related initiatives.Angie is a respected voice in the travel industry, regularly speaking at UK and international conferences. She delivers training on destination health and safety, operational and crisis response, to suppliers and government bodies in destinations. She also represents the industry on international committees focused on destination health, safety and security matters.At ABTA, Angie chairs the Health & Safety and Operational Committees—key forums where members collaborate to address and resolve destination related challenges. Her leadership in this area has been widely recognised: she received a police commendation from New Scotland Yard for her contributions to counter-terrorism efforts and was awarded an MBE in the King’s New Year Honours List for her services to improving health, safety, and security standards for British travellers abroad.With over 35 years of experience in the travel industry, Angie began her career in 1988, holding various management roles both in the UK and overseas for a major UK tour operator. In 1998, she was appointed Head of Health and Safety and Operational Support for the Federation of Tour Operators (FTO) and the International Federation of Tour Operators (IFTO). Since the merger of FTO with ABTA in 2008, Angie has continued to lead destination operations and safety initiatives with dedication and expertise. Benefits Benefits of attendingDevelop a sound risk assessment framework for your organisation, understand your risk appetite and how to prioritise your risksTake part in a workshop session and learn specific techniques to manage risks in your portfolio including accommodation safety, excursions and transport safetyGet an update on new and emerging legal obligations under the 2018 Package Travel RegulationsHear a case study presentation on putting techniques into practiceFurther your knowledge of evidence gathering and gain clarity on different types of courtBe prepared for when things go wrong and you need to give evidence. Who should attend?The event is ideal for anyone working in the travel industry with responsibility for destinations and customer health and safety including:Managing directors, directors and senior managersHealth and safety teamsOperations teamsHealth and safety legal teamsProduct and destinations teamsCustomer relations, customer care and customer support teams. A fantastic event with excellent speakers on very leading edge topics that are spot on and insightfully relevant for the times we are in! Jonathan May, Newmarket Holidays The event was well-organised and informative. The speakers were a Who's Who in the field of H&S and risk management with valuable insights to take away and implement within my business. Rusty Proniske, Golfbreaks Great day, fast paced, informative, and gave me plenty to think about, and new ideas. Always a great opportunity to share ideas and meet up with like minded people all striving for the same results across the industry. Jules Watson, On The Beach Prices ABTA members/Partners Early Bird member rate - £269 Standard member rate - £299Early bird rates will expire on 2 October.This includes lunch and refreshments throughout the day, all delegate materials, presentations and an attendee certificate.Make payment by credit or debit card.View our booking terms and conditions here.*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place. Register now Non-member Early Bird non-member rate - £419 Standard non-member rate - £449Early bird rates will expire on 2 October.This includes lunch and refreshments throughout the day, all delegate materials, presentations and an attendee certificate.Make payment by credit or debit card.View our booking terms and conditions here. Register now Discounts Book three places and get 50% off the third place.(This discount will be automatically applied when you book online.)If you are looking to book for a larger group please contact events@abta.co.uk for a bespoke discount. Register now
A fantastic event with excellent speakers on very leading edge topics that are spot on and insightfully relevant for the times we are in! Jonathan May, Newmarket Holidays
The event was well-organised and informative. The speakers were a Who's Who in the field of H&S and risk management with valuable insights to take away and implement within my business. Rusty Proniske, Golfbreaks
Great day, fast paced, informative, and gave me plenty to think about, and new ideas. Always a great opportunity to share ideas and meet up with like minded people all striving for the same results across the industry. Jules Watson, On The Beach
