Destination Crisis Management & Operational Response in Travel

Martin has more than 25 years’ experience as a busy stress and trauma consultant. Previously he'd managed a multi-disciplinary Community Mental Health Team and was the founder-manager of a local authority’s disaster response team.

Martin has provided onsite incident response support and training to organisations in travel and other industries across the UK, Europe and the rest of the world.

As a veteran of more than 500 incidents Martin’s experience is world class. He has appeared on the BBC, ITV and Sky Television and Radio.

Iain Bough is responsible for Emergency Response Planning at Jet2.com and Jet2holidays. Iain has over 25 years experience in the aviation business having worked for a number of major carriers and airport authorities in a range of senior operational roles both in the UK and during almost 20 years spent in the Middle East. Prior to joining Jet2 Iain was Head of Emergency Response Planning for Etihad Airways in Abu Dhabi. Iain is also a Board Member of the United Kingdom Aviation Emergency Planning Group (UKAEPG).
 

Sara Corscadden has been part of the Foreign Commonwealth and Development Office for over 17 years working on all key areas both in Headquarters and overseas. She has worked in nearly 30 countries overseas. Her last posting was India and she was part of the crisis response team repatriating on more flights more people than any other crisis to date. She has been one of the Global Response Centre Team Leaders since 2022. In her spare time she is part of London Search and Rescue and a Pilates instructor.

Mireia Delgado, FRSPH, is the CEO of Preverisk Group, where she leads the company's transformation from traditional auditing to predictive, data-driven risk management for the global travel industry. An economist with a Master's in Public Health from Universidad Pompeu Fabra, she is a Fellow of the Royal Society for Public Health. Since joining Preverisk in 2020, Mireia has built its portfolio of large-scale strategic programmes for leading tour operators and online travel agencies (OTAs), as well as global hotel chains. She works closely with senior executives and board members, helping them turn health, safety, environmental and sustainability risks into strategic priorities. She was appointed CEO in January 2026. She previously spent more than five years in the pharmaceutical industry, where she led market access, health economics and public affairs for Spain and Portugal.

Natalie is a medical doctor, consultant in public health medicine and clinical academic with a PhD in infectious disease epidemiology from the London School of Hygiene & Tropical Medicine.  She works with the UK Health Security Agency’s Travel Health & International Health Regulations team, specialising in the epidemiology and surveillance of travel associated and vector borne diseases, including dengue, chikungunya, Chagas, Zika and malaria. 

Christopher Haywood is a senior programme and project management professional with over 15 years in the UK Civil Service, including five years with Homeland Security Group. He has delivered high-profile initiatives such as critical communications for UK Emergency Services during the 2012 London Olympics and led international collaborations to strengthen protective security and resilience. Certified in PRINCE2® and MSP®, Christopher combines strategic leadership with technical expertise, risk oversight, and stakeholder engagement at senior levels.
 

Carol MacKenzie has led global crisis management and business continuity for over 25 years for the worlds biggest travel companies.  With expertise gained in mass fatality terrorist attacks, natural disasters, transport accidents and geo political instability.  In the past few years focus has moved to business resilience and data breach/loss capabilities and the required risk mitigation initiatives.  New technology including communication and geo location of customers and assets has been a key success, in addition to the use of AI to support our technology driven monitoring and reporting.  Prior to this Carol worked in the airline industry in various ground services roles in addition to the implementation of new check in and aircraft dispatch technology projects.
 

Claire leads DWF’s travel team. She handles all manner of  travel liability issues and litigation arising from incidents including aircraft, cruise ships, multi-vehicle or coach collisions, drownings and injuries sustained in pools or from balcony falls, hurricanes, mountaineering and climbing accidents and sickness outbreaks.

In addition to defending claims she drafts tour operator and travel agents’ terms and conditions, supplier contracts, crisis manuals and health and safety addendums. She also has a wealth of inquest and regulatory expertise and advises management boards on risk management, and health and safety issues.

She is an expert in crisis management and provides her clients with a 24/7 crisis management response helpline. Chambers UK and The Legal 500 UK recognise Claire as a Leading Lawyer. Chambers UK report that "Claire Mulligan's extensive experience in the travel sector enables her to expertly handle claims concerning accidents abroad.", “Claire is the number one lawyer in the tour ops world. I would not want anyone else representing us” and The Legal 500 describes her as ‘invaluable’ and ‘a bright star on the travel scene’.

Becky has worked within the travel industry for 30 years. Having worked in a range of management roles both overseas and in the UK, Becky has significant experience in crisis management, responding to a broad range of incidents including natural disasters, security incidents, aircraft accidents and flight disruption. In March 2024 Becky was appointed as Incident and Crisis Manager for TUI UK&I with responsibility for the triage, management, and coordination of all high-profile incidents.  
 

Operations & Business Transformation Director with over 30 years of leadership experience within the global travel industry. 
Highly regarded for crisis leadership and operational resilience, with extensive experience managing business-critical incidents and large-scale travel disruption. Skilled in leading cross-functional command structures, implementing business continuity and recovery strategies, managing regulatory and reputational risk, and ensuring effective stakeholder engagement during periods of uncertainty. Combines strategic vision with calm, decisive execution to protect customers, support colleagues, maintain operational stability, and deliver sustainable commercial outcomes.
 

Sarah Taylor is the Director, Consular and Crisis at the Foreign, Commonwealth and Development Office (FCDO). She was appointed in July 2024.

Previously Sarah led the FCDO’s Office for Conflict, Stabilisation and Mediation. She also worked on the UK government’s response to Russia’s invasion of Ukraine.

Sarah has served as Europe Director, responsible for the UK’s bilateral relationships across Europe and overseeing the FCDO’s European network of diplomatic missions. Before that, Sarah was responsible for overseeing continuity of international agreements as the UK left the EU.

Sarah joined the Foreign & Commonwealth Office in 2016 as Cyber Director, overseeing the UK’s international efforts to promote a peaceful and secure cyberspace and call out state sponsored cyberattacks. She was awarded 2018 Marie Clair ‘Future Shaper’ award for her work on the application of international law in cyberspace.

Sarah has held roles in the Cabinet Office, the Office of the Deputy Prime Minister, and the Department for Culture, Media and Sport. 
She spent time in local government on secondment to the London Borough of Hackney as it hosted the 2012 Olympic Games, and in international government at UNHQ New York, as Special Assistant to the Director of the United Nations Security Council.