Cruise Law: Claims, Litigation and Risk Management

As the cruise sector continues to grow with higher passenger volumes, diverse demographics with younger passengers, expanded itineraries and legal and jurisdictional complexities there has been a noticeable uptick in cruise-related claims.

This training day will provide an understanding of the legal framework surrounding cruise claims along with the common types of incident including sickness, itinerary changes and accidents and how to assess liability.

Practical sessions and case study presentations will cover marketing and brochure promises with a focus on greenwashing, handling low value claims and the role of protection and indemnity insurance in cruise operation.

You will take part in a practical workshop on investigating an accident claim including evidence gathering onboard, working with your insurer and communications with the customer.

Hear a cruise industry perspective on media handling and learn crisis management and effective communication techniques.

Finally, don’t miss the case law update and claims surgery.  

Benefits of attending

• Get a sound understanding of cruise law and liability as a cruise provider or agent
• Explore limitation periods, mitigation, misrepresentation and remedies under the law
• Understand your responsibilities for marketing and brochure promises including greenwashing
• Gain insights from insurers on claim settlement procedures and information requirements
• Learn effective ways to gather evidence onboard and post-cruise
• Network with industry peers and share experiences with professionals in similar roles. 

Who should attend?

This seminar is for cruise professionals who are involved in the handling of claims, including cruise providers, travel agencies and insurers:

• Legal teams and litigation managers
• Claims handling teams
• Customer service and guest experience teams
• Directors and senior managers