Consumer Law in the Marketing & Selling of Holidays

Farina is a partner in the travel team at Fox Williams LLP. She is a travel law expert specialising in regulatory advice, commercial and technology contracts for the travel sector. With over 14 years of sector experience, she has an in-depth understanding of the legal and commercial issues affecting businesses in the travel industry.

Farina is regarded as a trusted legal advisor in the industry and is well known for her pragmatic and commercial legal advice, as well her sector knowledge.  Her clients include online travel agents, corporate travel management companies, tour operators and travel associations.

Farina has a significant profile within the travel industry and is a regular contributor and commentator for leading industry publications. She has been ranked in Chambers & Partners for Travel: Regulatory & Commercial for a number of years, and is also named in the Legal 500, where she is described as “an exceptional lawyer specialising in the travel industry.”

Farina joined Fox Williams in May 2023 from Deloitte UK, where she was head of travel and led the travel, hospitality and leisure legal advisory practice.

Sylvia Rook is a practicing Trading Standards Officer, Chartered Trading Standards Practitioner and Fellow of the Chartered Trading Standards Institute (CTSI) with nearly 40 years’ experience in the field of consumer law. As well as advising businesses and investigating allegations of criminal offences in her day job for Warwickshire County Council, she is also a Lead Officer for CTSI and a national spokesperson for Fair Trading matters, often appearing on consumer programmes on television and radio. She works closely with the Policy Team at CTSI and provided much of the Trading Standards input to the drafting of the Digital Markets, Competition and Consumers Act 2024.  Sylvia is an accredited trainer for the Chartered Trading Standards Institute, training businesses, consumer advisors and Trading Standards Professionals, and is a member of the CTSI Qualification Panel and CTSI Council; she also sits on the ABTA Code of Conduct Committee when required. Work takes up far too much of her time, but she loves music and travel and combines the two by attending the Eurovision Song Contest each May wherever it is held in Europe. 

Carolyn is Commercial Director at Travelife.  She has worked in the travel & tourism industry for 25-years in a variety of roles and sectors covering inbound tourism, luxury hotels, education, tourism development and commercial spaceflight.  Sustainability has been a thread throughout Carolyn’s career and she has worked on initiatives in South Africa, Morocco and New Mexico, USA.  She has brought all of this experience to ensure Travelife continues to be a trustworthy, practical and inclusive sustainability certification programme for the accommodation sector.

Stuart Helmer is head of the CMS London advertising and marketing group. He has 20 years’ experience of advising a wide range of businesses on advertising and marketing compliance and disputes, and is individually ranked for Advertising and Marketing by Chambers. 

Stuart frequently advises on comparative advertising disputes, including in major High Court litigation. He also frequently advises on complaints to the Advertising Standards Authority, with particular experience of late-stage interventions to reverse or mitigate a draft decision against his client. He also has extensive experience of implementing and operating day-to-day advertising clearance programmes. Clients describe him as ”bloody fantastic … really, really pragmatic and an absolute lifesaver”.

Arjun is a legal director in Fox Williams’ technology team and specialises in data protection and privacy with a decade of experience working with a wide range of businesses in various sectors, including travel.