Consumer Law in the Marketing and Selling of Holidays – London

past event

Event details

ABTA’s one-day seminar provides practical guidance for travel businesses on the latest consumer protection legislation surrounding the marketing and selling of holidays.

The event will walk you through key regulations ­– what the law says, how it applies to the travel industry and examples of compliant selling and marketing practices. Speakers will cover topics including travel advertising guidancedigital marketing practices, card payment costs, the impact of the new PTRs, Consumer Rights Act and the BCAP and CAP Codes.

2018 has been an exceptional year for new travel legislation with a renewed focus on consumer rights. Travel businesses have seen the implementation of the new Package Travel Regulations (PTRs), Payment Services Directive II (PSD2) and GDPR.

Hear from the regulators about how they investigate cases and what powers they have. Learn about the support and guidance that ABTA can provide. Legal, marketing and policy experts will be available to answer any outstanding questions you have.


  • Consumer protection law and how it applies to the travel industry
  • Advertising – the latest advice on pricing and promotions
  • The rules around compensation, alternative travel arrangements and cancellation rights
  • Information requirements for brochures and digital marketing
  • Accessibility information requirements
  • Reviewing your terms and conditions in light of the PTRs and provisions ahead of Brexit
  • Data protection – what the law says about protecting consumer data
  • What can we expect post-2018?


  • Moderator: Matt Gatenby, Senior Partner, Travlaw
  • Celia Howarth, Complaints Executive, Advertising Standards Authority
  • Cecilia Parker Aranha, Project Director, Consumer Enforcement, Competition and Markets Authority (CMA)
  • Paula MacFarlane, Senior Solicitor, ABTA  
  • Luke Petherbridge, Senior Public Affairs Manager, ABTA
  • Stephen Mason, Senior Counsel, Travlaw
  • Kim Daplyn, Customer Relations Manager, Travel Republic 
  • Tim Roe, Compliance Director, RedEye

Additional speakers including further regulatory body representatives will be announced in due course

Benefits of attending

  • Understand the regulations, why they are important and how they apply to you
  • Ensure your terms and conditions are up to date
  • Submit your questions to our travel legal experts
  • Hear best practice examples from the travel industry
  • Hear tips for compliant digital marketing from a specialist travel marketing agency
  • Learn how to protect your business from the costly reputational and financial consequences of non-compliance

Who should attend?

ABTA Members and the wider travel industry including:

  • Legal teams
  • Marketing teams
  • Digital/online teams
  • Customer service teams
  • Sales functions
  • Claims teams.

Event prices

ABTA Member/ABTA Partner rate: £229 plus VAT
Non-Member rate: £349 plus VAT

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Non-Members are welcome to attend ABTA Conferences and Events. For information about becoming a Member click here.

View our booking terms and conditions here.

Event sponsorship

Event partner

ABTA Partner+ Travlaw LLP are 100% committed to serving the travel and leisure industry – from tour operators and travel agents to airlines, hotel groups, event management companies and their insurers. We pride ourselves on being one of the top travel law firms in the UK. We are a large, experienced team of highly professional yet approachable lawyers who are tried and tested specialists in advising.

For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or 

To view our commercial opportunities brochure click here.

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Event partner