ABTA's advanced level seminar is aimed at those who are responsible for developing and implementing their organisation’s complaints management strategy. Understand how to manage your complaints process and take away top tips that you can implement within your business.
How well you manage your complaints is a key factor when customers differentiate you between your competitors. Understand how to manage your complaints process and take away top tips that you can implement within your business.
Benefit from an update on how the new Package Travel Regulations have affected travel businesses and the main clauses that you need to be aware of when managing complaints. Learn about the alternative dispute resolution options that are available to you and get tips on how best to prepare for customer complaints.
ABTA speakers and external experts will look at the whole customer compaints process including; your legal responsibilities; ABTA’s updated Code of Conduct; managing business safety risks; how to manage your people and processes and alternative dispute resolution.
A full list of speakers will be announced in due course.
The advanced level seminar is aimed at those who are responsible for developing and implementing a complaints handling strategy, or who oversee business complaints handling procedures.
This event is ideal for team leaders and managers in customer care, customer relations and operations, and those who have completed the complaints handling workshop and are looking for the next level.
ABTA Member/ABTA Partner rate* – £229 plus VAT
Non-Member rate – £349 plus VAT
Make payment by debit or credit card. UK VAT will be applied.
ABTA Members can also request an invoice.
*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.