ABTA Webinar: COVID-19 Business Resilience and Support

    18 November 2020
  • Venue:
    Zoom Webinar
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Event details

This webinar is available to view on demand.

ABTA Members and Partners
can access this free of charge on the Member zone.
Non Members can purchase the recording for £99 plus VAT. Click here to purchase.

ABTA’s weekly webinars are delivered in collaboration with trusted ABTA Partners and offer business support and advice to travel businesses during this crucial time.

About this webinar

This timely webinar has been updated following the recent Government announcement and restrictions. The 90-minute webinar will provide an update on the COVID-19 business support available for travel companies with a particular focus on employment and workforce issues, including the extension of the Coronavirus Job Retention Scheme until March.

Get practical guidance on how to access Government employment support schemes, including the newly extended Coronavirus Job Retention Scheme. Hear the scheme explained by experts and understand the postponed Job Support Scheme (JSS) and Job Retention Bonus. Gain clarification around your legal responsibilities as an employer.

Get a recap on the financial business support that is available and how to access it. Consider long-term strategies for resilience. Learn about changes to business interruption cover due to COVID-19.
Submit your questions ahead of, or during the webinar, to be answered live by our expert speakers.


  • Extended Coronavirus Job Retention Scheme and the postponed Job Support Scheme
  • Employment law update
  • COVID-19 business and finance support and longer-term options for recovery 
  • Government help that is available, and additional asks of Government 
  • Changes to business interruption cover


  • Moderator: John de Vial, Director of Membership and Financial Services, ABTA
  • Luke Petherbridge, Director of Public Affairs, ABTA
  • Jonathan Wall, Managing Director, Elman Wall Travel Accountants 
  • Carolyn Brown, Partner, RSM
  • Susan Ball, Partner, RSM
  • Rebecca Thornley-Gibson, Partner, DMH Stallard



DMH Stallard is a full service, award winning law firm stretching across five locations throughout the South East. We are passionate about winning and passionate about client care. Our mission is to provide a compelling and cost effective alternative to ‘Big Law’ for larger corporate organisations; to be a natural partner for ambitious entrepreneurial businesses; and to provide the very highest level of legal services to our private clients.


Elman Wall is the UK’s leading independent firm of travel accountants with a clear mission to exceed expectations by delivering a truly ‘irresistible’ service to entrepreneurial travel businesses, their owners and shareholders. From niche tour operators to leisure and business travel agents and accommodation only specialists, over 200 travel businesses have selected Elman Wall as their accountancy partner and all benefit from up to date industry expertise, a tailor made approach, proactive advice, ‘open door’ policy and dedication to delivering tangible benefits to our clients. With travel, there is more to know and, crucially, more to get right…or wrong. This is why we have made it our business to understand the travel industry with one thing in mind…so we can add real value to an organisation. Our in-house specialist travel business advisory arm, Summit Advisory, is dedicated to supporting travel business owners grow, sell or acquire other travel businesses. Expertise matters. Numbers count. But our ethos is to go far beyond the numbers.

Kennedys is an international law firm with expertise in litigation and dispute resolution, particularly in the insurance/reinsurance and liability industries. With over 1,500 people worldwide across 26 offices in the UK and Europe, Middle East, Asia Pacific and the Americas, we have some of the most respected legal minds in their fields.We act for insurers, reinsurers, Lloyd’s Syndicates, public bodies and corporates. Our deep sector knowledge means that we understand the impact of proposed regulations and advise our clients on the implications this will have on their business. Every day we make a difference for our clients. We provide answers, recommendations, strategy and tactics. We deliver these in plain English and it’s what we call Legal advice in black and white.

RSM is a leading provider of audit, tax and consulting services to middle market leaders, globally. Its roots are firmly embedded in the consumer sector and that’s why your business will always be central to what we do. With a 3,800 strong UK team and access to more than 43,000 people across the RSM global network, you can draw on the knowledge and experience of our sector specialists. We invest in our people and in their understanding of the travel and tourism sector in the UK so we are in the best position to help you drive and build a successful business. Our dedicated team can support travel businesses in navigating the operational and financial challenges and opportunities as and when they arise. No matter where in the world you operate, or plan to in the future, our team, active in over 120 countries, will be ready to share their insights and industry knowledge to help you move forward with confidence.


Webinar partner

Traditional enterprise software is clunky, expensive and not focused on how you can wow your customers with the ultimate service and experience. At Freshworks, we believe that you deserve better- providing customer-for-life software that’s modern, mobile and affordable- enabling you to deliver wow moments to customers all over the world. We work with industry leaders to streamline customer conversations, automate repetitive work and save time- ensuring that teams can collaborate to deliver world class customer engagement.


ABTA Members and Partners* - Free of charge.

Non-Members - £99 plus VAT.

Our booking terms and conditions can be viewed here. 

*Must have a current ABTA Member/Partner number.

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