The quickest way in getting your question answered is by searching our Frequently asked questions

If you still can’t find the answer, and your query is about one of our Members, please fill out the form below and we’ll get back to you within 48 hours.  

If you wish to register a complaint against an ABTA Member please go to Register a complaint.

Please note that we’re not able to respond to any queries via this form if you already have a case open with us. Any queries relating to your case will need to be raised online or via the post. You can either do this by signing in and clicking the 'Raise a query' button, or by sending a letter to ABTA Customer Support, 30 Park Street, London, SE1 9EQ. 

Also, if your query is about a Member that has ceased trading, please contact our Claims team directly on 020 3758 8746 or email

Please provide us with the ABTA number of the company your query is about. If you don’t know it, you can search for the company first using the ABTA Member search.