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Swim safe
Balcony safety
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Back
Upcoming changes for travel to Europe
Passports and visas
Airport scanners
Travel with confidence
Travel checklist
The UK’s ETA scheme
Why should I book a package holiday?
Travel insurance
Booking early
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Medication and vaccinations
Travel money
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Female travellers
Solo travellers
Taking a gap year
Burglary prevention while on holiday
Weddings and honeymoons abroad
Hajj fraud
Top benefits of booking a package holiday
Travelling to Europe following Brexit
Is my money protected when I book a trip?
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Back
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A Manifesto for Travel and Tourism
Unlocking Travel’s Potential: The importance of UK-EU mobility for jobs and growth
International Travel – powering the UK economy
The Climate Action Guidebook
Tourism for Good
Travelling Together - The value of UK outbound tourism to Europe
Securing the future
Value Tourism
Driving Growth: The economic value of outbound travel
Making a success of Brexit for travel and tourism
What Brexit might mean for UK travel
A manifesto for jobs and growth in tourism
Tourism and aviation
Understanding the travel and tourism labour market
Brexit – getting it right for the traveller
Pre-notification guidance for supporting passengers with a disability or reduced mobility
ABTA shop
Back
Tourism Accommodation: Health & Safety Technical Guide
Land Transportation Guide
Sustainability training
Contacting our Members
ABTA Animal Welfare Guidelines
Managing plastics: guidance for travel companies
ABTA Modern Slavery Guidelines: Tackling modern slavery in tourism
Volunteer Tourism Guidelines
Every child, everywhere child safeguarding training tool
Accessible tourism training – understanding customer needs
Sustainability
Back
Environment
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Decarbonisation in the travel and tourism sector
How tourism is tackling climate change
Destination and community impact
Back
Managed well, tourism can support jobs, communities and conservation in destination
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Back
Orphanage tourism
Animal welfare
Back
Animal welfare: FAQs
Activities involving animals
ABTA’s work on animal welfare and dolphins
How the travel industry is working to improve the welfare of elephants in tourism
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Travelife for Accommodation – Stay Better
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