We've been a trusted travel brand for 70 years, offering advice and guidance to you, the travelling public, as well as leading the travel industry in supporting high service standards, working with our Members on health and safety, and promoting responsible tourism at home and abroad.
ABTA has more than 4,300 travel brands in Membership, providing a wide range of leisure and business travel services, with a combined annual UK turnover of £39 billion.
Our Offer of support, protection and expertise means you can have confidence in ABTA and a strong trust in our Members. These qualities are core to us, as they help to ensure that you remain confident in the package holidays and other travel arrangements that you buy from ABTA Members.
We are able to make this commitment by having our Members abide by ABTA’s Code of Conduct which governs areas such as accurate advertising, fair terms of trading, changes to bookings and managing customer complaints.
Our Members manage fantastic experiences for millions of holidaymakers, but sometimes things don’t go to plan. If you have an issue that you haven’t been able to resolve with one of our Members, we’re here to help resolve it for you. If needed, you’ll get access to our fast, cost-effective and independent complaints resolution service which could save you time, money and hassle.
Booking with our Members means you’ll be able to use a range of our services. Please see our Customer information section where you will find a range of guidance and information.
Once you’ve planned your holiday with an ABTA Member, you can relax knowing know that our Code of Conduct means that you can expect high standards from them.
You’ll also be reassured to know that tour operators are required, by law, to arrange financial protection for package holidays that have been sold in the UK in the event of a company going out of business (financially failing). However, package holidays that are for less than 24 hours or are for business travel may not be protected.
Certain organisations administer financial protection schemes for package holidays that are sold to customers in the UK. They include ABTA, approved by the Department for Business, Energy and Industrial Strategy (BEIS), to administer a scheme of financial protection (by bonding) for non-flight-based package holidays and the Civil Aviation Authority (CAA), which manages the ATOL (Air Travel Organiser’s Licence) scheme of financial protection for flight-based package holidays. The Association of Bonded Travel Organisers Trust (ABTOT) is also approved by BEIS to administer a scheme of financial protection for non flight based package holidays.
Other organisations also administer financial protection schemes for non-flight-based package holidays sold in the UK. These include insurance firms and organisations that administer trust accounts that comply with the Package Travel and Linked Travel Arrangements Regulations 2018.
If a tour operator goes out of business (financially fails) and your package holiday has already started, the purpose of the financial protection schemes is to minimise the disruption to your package holiday, to cover the costs of getting you to your return destination if your holiday includes return transport, and to arrange a refund for the parts of the holiday that can no longer be provided or to assist you in obtaining refund. If you are yet to travel, and your package holiday booking cannot go ahead because the tour operator has gone out of business (financially failed), the purpose of the financial protection schemes is to arrange a refund or to assist you in obtaining a refund.
Many ABTA Members provide travel arrangements which are not package holidays, such as accommodation only. Some Members choose to provide financial protection for these types of travel arrangements in the event that they go out of business (financially fail) even though this is not required by law.
Following the financial failure of a travel company with whom you have booked travel arrangements, you should be able to continue your package holiday or other protected travel arrangements as planned or claim your money back. For more information about how ABTA can assist you, please click here.
Always ask your travel company about the financial protection that is in place for your package holiday or other travel arrangements before you make a booking.
We provide expert help and advice for holidaymakers. We work with the Foreign Commonwealth and Development Office (FCDO) and with destinations all over the world, so we know what is happening and when. It means we can provide expert advice in a crisis.
We are also here to help you understand your rights. For example, if your flight is cancelled or delayed, or if government travel restrictions are announced which affect your holiday plans.
Remember to travel with confidence – always look for the ABTA logo.