We've been a trusted travel brand for 70 years, offering advice and guidance to you, the travelling public, as well as leading the travel industry in supporting high service standards, working with our Members on health and safety, and promoting responsible tourism at home and abroad.
ABTA has around 4,000 travel brands in Membership, providing a wide range of leisure and business travel services, with a combined annual UK turnover of £39 billion.
Our offer of support, protection and expertise means you can have confidence in ABTA and a strong trust in our Members. These qualities are core to us, as they help to ensure that you remain confident in the package holidays and other travel arrangements that you buy from ABTA Members.
We are able to make this commitment by working with our Members through ABTA’s Code of Conduct. This is our long-standing set of high standards which gives you reassurance all the way through the holiday planning and booking process. It governs areas such as accurate advertising, fair terms of trading, protecting your rights when there are changes and cancellations, and managing customer complaints.
Our Members manage fantastic experiences for millions of holidaymakers, but sometimes things don’t go to plan. If you have an issue that you haven’t been able to resolve with one of our Members, we’re here to help resolve it for you. If needed, you’ll get access to our fast, cost-effective and independent complaints resolution service which could save you time, money and hassle.
Booking with our Members means you’ll be able to use a range of our services. Please see our Customer information section where you will find a range of guidance and information.
Once you’ve planned your holiday with an ABTA Member, you can relax knowing know that our Code of Conduct means that you can expect high standards from them. Our Members follow the Code to make sure they give you great service. If they don’t live up to the high standards, we have procedures in place to see that they improve, and we also issue fines and other sanctions if necessary.
In terms of protection for your money, ABTA can help you with what to do next if an ABTA tour operator Member goes out of business due to financial failure. You’ll be reassured to know that tour operators are required, by law, to arrange protection for monies paid for package holidays that have been sold in the UK in the event that they fail financially. Package holidays that are for less than 24 hours or are for business travel may not be protected.
Our Members can use a financial protection scheme administered by ABTA to protect monies paid for non-flight-based packages. There are other schemes of protection, for example the ATOL scheme, which is run by the Civil Aviation Authority.
It’s not just package holidays, Members can opt to protect monies paid for other travel services such as accommodation only. Always ask your travel company about the financial protection that is in place for your package holiday or other travel arrangements before you make a booking.
Following the financial failure of a travel company with whom you have booked travel arrangements, you should be able to continue with your package holiday or other travel arrangements which are financially protected or claim your money back. For more information about financial protection and how ABTA can assist you, please click here.
We provide expert help and advice for holidaymakers. We work with the Foreign, Commonwealth and Development Office (FCDO) and with destinations all over the world, so we know what is happening and when. It means we can provide expert advice in a crisis.
We are also here to help you understand your rights. For example, if your flight is cancelled or delayed, or if government travel restrictions are announced which affect your holiday plans.
Remember to travel with confidence – always look for the ABTA logo.