PUBLICATIONS
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| 03.09.08pdf 921 Kb
Prices, formats and data available -
ABTA Logo Guide| 02.07.08pdf 348 Kb
Guidelines for using the ABTA logo -
Advance Passenger Information| 12.06.08pdf 55 KbGuidance for Members on current API requirements
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Airport Disruption| 12.06.08pdf 37 KbGuidance for Members
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| 07.04.08pdf 1.0 MbABTA's annual report and financial highlights for the year 2004-2005
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| 07.04.08pdf 566 KbABTA's annual report and financial highlights for the year 2005-2006
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| 07.04.08pdf 1.6 MbABTA's annual report and financial highlights for the year 2006-2007
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| 03.07.08pdf 1.0 MbHow ABTA is structured and governed, and the rules of membership
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| 20.05.08doc 69 Kb
Audit 002(a). For use with unaudited accounts -
| 02.04.08doc 106 KbAudit 008. Adjusted net current assets
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| 02.04.08doc 100 KbAudit 011. Auditor's confirmation of BSP turnover
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| 02.04.08doc 72 KbAudit 010. Auditor's confirmation of credit turnover
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| 02.04.08xls 88 Kb
Audit 012: auditor's report on new member's management accounts -
| 02.04.08doc 72 KbAudit 002(b). For use with audited accounts
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| 02.04.08doc 21 KbAudit 001. Bond release form for an ex Member, for use by auditors
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| 02.04.08doc 21 KbAudit 001L. Bond release form for an ex Member, for use by liquidator
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| 02.04.08doc 21 KbAudit 001NL. For use when Member ceases non licensable business
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| 02.04.08doc 21 KbAudit 001R. For use when Member ceases principal business
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| 02.04.08doc 21 KbAudit 001T. For use when Member ceases retail business
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| 02.04.08xls 82 KbAudit 003. Turnover return and analysis form
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| 02.04.08doc 153 KbAudit 003N. Guidance notes to turnover return and analysis
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| 02.04.08doc 36 KbBondmtrl. Please return this form printed double sided
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| 02.04.08doc 27 KbObliguide(NL). Obligor notes - non licensable
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| 02.04.08doc 36 KbBondmtrr. Please return this form printed double sided
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| 02.04.08doc 26 KbObliguide(R). Obligor notes - retail
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| 02.04.08xls 470 KbSeclist. Schedule of companies authorised to provide bonds to ABTA
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Booking Checklist & Authorisation| 24.04.08pdf 39 KbA combined booking checklist and client authorisation form
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| 30.07.08pdf 122 KbDetails of the lunch taking place on 10 July
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| 30.07.08pdf 93 KbTraining for staff who offer support after a critical incident
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| 30.07.08pdf 93 KbDetails of Crisis Management Seminar
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| 04.09.08pdf 96 KbBooking form: Dealing with Complaints
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| 30.07.08pdf 94 KbInformation and booking form for this ABTA event
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| 30.07.08pdf 96 Kb
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| 30.07.08pdf 95 KbInformation and booking form for this ABTA event
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| 28.08.08pdf 90 KbDetails of Health & Safety Seminar
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| 14.08.08pdf 88 KbDetails about ABTA's media training day
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| 30.07.08pdf 112 KbDetails of the travel law seminar taking place on 28 and 29 April
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Business Support Manual| 07.08.08pdf 300 KbGuide to best practice, with checklists to report trading practices
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Business Support Manual - Surcharge Notification| 02.09.08xls 81 KbAn Excel spreadsheet version of the surcharge notification form
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| 29.04.08pdf 141 KbA checklist for organising tailored travel arrangements
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Claims Evidence: Affidavit| 26.02.08pdf 14 Kb
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Claims Evidence: Airport Form| 26.02.08pdf 46 Kb
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Claims Evidence: Resort Form| 26.02.08pdf 37 Kb
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Claims Evidence: Tour Operator Form| 26.02.08pdf 32 Kb
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Claims: Financial Failure Procedures & Claims Criteria| 19.08.08pdf 90 KbProcedures for making a claim when an ABTA Member fails financially
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Claims Forms| 26.02.08xls 500 Kb
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Claims Forms: User Guide| 26.02.08pdf 106 Kb
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| 28.02.08pdf 107 KbABTA's Code of Conduct
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| 28.02.08pdf 109 KbGuidance on the application of ABTA's Code of Conduct
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| 26.02.08pdf 78 KbReport on the Code of Conduct for 2006-2007
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Crisis & Emergency Planning: Bird Flu Pandemic| 22.02.08pdf 56 KbHow businesses can put plans in place for a possible Bird Flu pandemic
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Crisis & Emergency Planning: Procedures for Tour Operators| 27.02.08pdf 96 KbGuidance on preparing crisis and emergency procedures
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Data Protection: Privacy & Marketing Law| 04.04.08pdf 43 KbGuidance to the law on unsolicited marketing communications
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Data Protection: the Data Protection Act| 27.02.08pdf 67 KbGuidance on the Data Protection Act, including model policy wording
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Dealing With Complaints: Arbitration & Court| 19.03.08pdf 56 KbWhat to do if a client initiates arbitration or court proceedings
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Denied Boarding Compensation| 12.06.08pdf 47 KbA guide for Members to the EC rules
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Disability Discrimination Act (DDA)| 12.06.08pdf 61 KbA Members' guide for the provision of services to the public
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Elections 2008 - President| 01.05.08pdf 17 KbNomination form for candidates who want to stand for election
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Employment Law: Age Discrimination| 12.08.08pdf 57 KbA guide to help Members remain compliant with employment legislation
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Employment Law: Disciplining, Dismissing & Grievance Procedures| 12.08.08pdf 47 KbA guide to help Members remain compliant with employment legislation
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Employment Law: Diversity| 12.08.08pdf 99 KbA guide to help Members remain compliant with employment legislation
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Employment Law: Family-Friendly Procedures| 12.08.08pdf 52 KbA guide to help Members remain compliant with employment legislation
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Employment Law: the Disability Discrimination Act| 12.08.08pdf 55 KbA guide to help Members remain compliant with employment legislation
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| 02.04.08doc 62 KbAUSTIN2. Austin Formula calculation - abnormal pattern
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| 02.04.08doc 62 KbAUSTIN1. Austin Formula calculation - normal pattern
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| 02.04.08doc 22 KbCR002. Confirmation of credit facilities - car hire
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| 02.04.08doc 23 KbCR001. Confirmation of credit facilities - principals
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| 07.04.08xls 72 KbQTC. Quarterly turnover report - retail
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| 02.04.08doc 69 KbSPS1. SPS turnover statement
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| 02.04.08xls 83 KbQTCSUMM. Summary of quarterly retail turnover returns
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| 02.04.08doc 86 KbNLVARM. Variation of gross principal turnover - March
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| 02.04.08doc 86 KbNLVARS. variation of gross principal turnover - September
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Financial Protection: a Guide for Members| 28.02.08pdf 39 KbA guide to help Members explain financial protection to clients
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Financial Protection: Airline Failure| 14.07.08pdf 34 KbA Members' guide to consumer financial protection
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| 07.04.08pdf 97 KbABTA's financial statements for the year 2004-2005
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| 07.04.08pdf 202 KbABTA's financial statements for the year 2005-2006
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| 07.04.08pdf 256 KbABTA's financial statements for the year 2006-2007
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Foreign & Commonwealth Office (FCO) Advice| 27.02.08pdf 67 KbTravel companies' obligations if the FCO advises against travel
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| 05.08.08doc 20 KbCAAAuth. Form of authority - Civil Aviation Authority
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| 05.08.08pdf 133 KbNon-Lic App Mar. Non licensable application form - March
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| 05.08.08pdf 133 KbNon-Lic App Sep. Non licensable application form - September
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| 16.04.08xls 6.1 MbForms for financial reporting are in the publications listing
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| 01.08.08pdf 519 KbWhat to do if something goes wrong with your travel arrangements
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Identity of Operating Carrier| 12.06.08pdf 51 KbA guide for Members; includes model waiver wording
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Lost & Delayed Baggage| 22.02.08pdf 49 KbThe rules that apply to lost and delayed baggage
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| 27.02.08pdf 39 KbDescription of the independent mediation scheme operated by IDRS
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| 03.07.08pdf 539 KbInformation leaflets and notices for Members' customers
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| 03.07.08pdf 318 KbAn overview of the services available to ABTA Members
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Member Survey Results| 07.04.08pdf 45 KbResults of the most recent survey of Members' attitudes to ABTA
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| 02.04.08doc 119 KbDeedgua. Deed of guarantee
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| 02.04.08doc 30 KbLoansubDeed2. Deed of undertaking for corporate use
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| 02.04.08doc 29 KbLoansubDeed1. Deed of undertaking for use by individuals
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| 02.04.08doc 21 KbLoanunder
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| 02.04.08doc 25 KbPersonalGua. Personal guarantee
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| 02.04.08doc 24 KbPrefshares. Redemption of preference shares
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| 02.04.08doc 112 KbBOProj T/O. Statement of projected branch turnover
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| 02.04.08doc 57 KbTferabtano. Transfer of ABTA number - indemnity
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| 02.04.08doc 26 KbTrpart. Tripartite agreement
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Model Agency Agreement| 13.03.08pdf 35 KbModel agency agreement that can be adapted and used by agents
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Model Agency Terms of Business| 28.02.08pdf 70 KbModel terms of business that can be adapted and used by agents
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Model Agency Terms of Business: Accommodation Only| 04.04.08pdf 30 KbModel terms of business that can be adapted and used by agents
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Model Booking Conditions| 10.04.08pdf 49 KbModel booking conditions that can be adapted and used by principals
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Model Booking Conditions: Accommodation Only| 28.02.08pdf 68 KbModel booking conditions that can be adapted and used by principals
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Model Management Services Agreement| 28.02.08pdf 34 KbModel agreement for entering into a management services arrangement
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Money Laundering| 22.02.08pdf 46 KbGuidance to help businesses guard against money-laundering
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Natural Disasters| 22.02.08pdf 43 KbGuidance for travel businesses on their obligations to clients in the event of a natural disaster
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Notification of Change of Address| 30.04.08pdf 47 KbForm to notify ABTA of a change of address
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Notification of New Branch Office| 28.02.08pdf 187 KbForm for notifying ABTA about a new branch office
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Notification of Non-Payment| 16.07.08pdf 39 KbHow to notify ABTA of an unpaid debt owed by another Member
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Notification of Outside Sales Representative| 29.02.08pdf 99 KbForm to notify ABTA of an outside sales representative
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Passports & Visas| 12.06.08pdf 45 KbGuidance for Members
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| 25.02.08pdf 1.3 MbABTA's range of services to help make your travel worry-free
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Reporting Suspicions of Card-Not-Present Fraud to the Police| 12.03.08pdf 143 KbIncludes advice for businesses on reducing the risk of CNP fraud
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Security in the Workplace| 22.02.08pdf 56 KbA guide for employers and their staff to help them reduce the risk of crime in the workplace
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Selling Travel Services: Agent or Principal? How Does Your Business Trade?| 04.04.08pdf 52 KbHow to establish whether you're an agent or a principal
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Selling Travel Services: Court of Appeal Decision ABTA vs CAA| 12.06.08pdf 51 KbHow the decision applies to Members' travel businesses
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Selling Travel Services: Documents, Contracts & Protection - Principals| 22.02.08pdf 42 KbAn explanation of the documentation that businesses must issue if they're selling services as a principal
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Selling Travel Services: Documents, Contracts & Protection - Travel Agents| 12.06.08pdf 54 KbDocumentation to be issued for services sold as a travel agent
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Selling Travel Services: How Can I Tell If I'm Organising Package Holidays?| 04.04.08pdf 69 KbGuidance to help Members establish whether they're selling a package
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Selling Travel Services: What You Need to Know If You're a Package Organiser| 22.02.08pdf 55 KbA guide to the obligations of Members selling package holidays
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Services in the Internal Market| 12.06.08pdf 40 KbGuidance for Members on the EU Directive
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SPS Amendment| 17.07.08pdf 149 KbForms for amending details
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SPS Operators| 17.07.08pdf 8 KbA list of principals currently using the Single Payment Scheme
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SPS Registration| 17.07.08pdf 196 KbForms for registering an office with SPS
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| 26.02.08pdf 63 KbThese Standards form part of the Code of Conduct
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| 26.02.08pdf 55 KbThese Standards form part of the Code of Conduct
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| 23.07.08pdf 73 KbApplication form for joining the Travel Industry Partner scheme
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| 23.07.08pdf 47 KbDirect debit form for Travel Industry Partner annual subscripton
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| 27.02.08pdf 39 KbThe rules that govern members of the Travel Industry Partner scheme
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| 08.05.08pdf 1.6 MbAn introduction to ABTA's Travel Industry Partner scheme
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| 23.07.08pdf 110 KbApplication form for joining the Travel Industry Partner scheme
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| 05.08.08pdf 33 KbDetails of the benefits available to scheme members
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Travel Industry Partner Offer form| 13.05.08pdf 367 KbFor use by TIPs to submit their offers and training programmes
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| 25.07.08pdf 24 KbThe rules that govern members of the Travel Industry Partner scheme
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Travel Insurance Checklist| 16.04.08pdf 32 KbA checklist for staff selling travel insurance
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Travel Insurance Indemnity| 16.04.08pdf 26 KbFor customers who decline an offer of travel insurance
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Unfair Commercial Practices| 01.08.08pdf 74 KbGuidance for Members on the EU Directive
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| 06.05.08pdf 2.9 MbUsing abta.com to promote and resource your business
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VAT: Credit & Debit Card Charges| 12.06.08pdf 48 KbA Members' guide to how VAT applies to credit and debit card charges
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VAT: Partial Exemption| 27.02.08pdf 51 KbIncludes model letter for applying for partial exemption
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VAT: Service Fees| 03.03.08pdf 74 KbHow VAT applies to service fees
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VAT: Tour Operators' Margin Scheme| 12.06.08pdf 58 KbA Members' guide to the TOMS
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VAT: Tour Operators' Margin Scheme - Tribunal Decision| 29.02.08pdf 36 KbThe International Life Leisure case, and its implications
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VAT: Tour Operators' VAT Obligations - German Coach Travel| 22.02.08pdf 34 KbVAT guidance for travel businesses operating coach tours in Germany
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| 21.02.08pdf 325 KbImportant information when making a booking with an ABTA Member
