PUBLICATIONS
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ABTA Logo Guide| 13.02.09pdf 156 Kb
Guidelines for using the ABTA logo -
ABTA Protection Plan| 22.01.09pdf 35 KbAn explanation of the changes, and suggested wording for clients
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| 23.12.09pdf 447 Kbdetails of our travel trends report
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Agent or Principal? How Does Your Business Trade?| 29.07.09pdf 63 KbGuidance for Members
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Airlines: Advance Passenger Information| 14.01.10pdf 68 KbGuidance for Members on current API requirements
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Airlines: Airline Failure & Financial Protection| 30.07.09pdf 44 KbA Members' guide to consumer financial protection
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Airlines: Baggage - Lost & Delayed Baggage| 26.01.10pdf 50 KbThe rules that apply to lost and delayed baggage
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Airlines: Blacklist & Rules on Identity of Carrier| 26.01.10pdf 55 KbA guide for Members. Includes model waiver wording
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Airlines: Denied Boarding, Cancellation & Delay| 14.12.09pdf 61 KbA guide for Members to the EC rules
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Airlines: Strikes & Airport Disruption| 11.12.08pdf 35 KbGuidance for Members
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| 07.10.08pdf 566 KbABTA's annual report and financial highlights for the year 2005-2006
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| 07.10.08pdf 1.6 MbABTA's annual report and financial highlights for the year 2006-2007
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| 04.02.09pdf 2.9 MbABTA's annual report and financial highlights for 2007-2008
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| 23.10.09pdf 558 KbHow ABTA is structured and governed, and the rules of membership
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ATOL & Air Passenger Rights Consultation: Questionnaire| 28.01.10pdf 47 KbABTA Member Questionnaire
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| 24.02.10doc 142 Kb
Audit 002(a). For use with unaudited accounts -
| 04.03.09doc 176 KbAudit 008. Adjusted net current assets
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| 04.03.09doc 182 KbAudit 011. Auditor's confirmation of BSP turnover
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| 04.03.09doc 152 KbAudit 010. Auditor's confirmation of credit turnover
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| 04.03.09xls 88 Kb
Audit 012: auditor's report on new member's management accounts -
| 04.03.09doc 150 KbAudit 002(b). For use with audited accounts
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| 04.03.09doc 28 KbAudit 001. Bond release form for an ex Member, for use by auditors
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| 04.03.09doc 28 KbAudit 001L. Bond release form for an ex Member, for use by liquidator
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| 04.03.09doc 28 KbAudit 001NL. For use when Member ceases non licensable business
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| 12.02.10doc 27 KbAudit 001R. For use when Member ceases principal business
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| 12.02.10doc 27 KbAudit 001T. For use when Member ceases retail business
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| 04.03.09doc 202 KbAudit 003. Turnover return and analysis form
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| 04.03.09doc 174 KbAudit 003N. Guidance notes to turnover return and analysis
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| 04.03.09doc 58 KbBondmtrl. Please return this form printed double sided
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| 12.08.09doc 27 KbObliguide(NL). Obligor notes - non licensable
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| 04.03.09doc 59 KbBondmtrr. Please return this form printed double sided
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| 12.08.09doc 27 KbObliguide(R). Obligor notes - retail
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| 11.12.09pdf 10 KbSeclist. Schedule of companies authorised to provide bonds to ABTA
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Booking Checklist & Authorisation| 23.10.09pdf 40 KbA combined booking checklist and client authorisation form
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| 08.06.09pdf 95 KbBooking form and further information
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| 08.06.09pdf 95 KbBooking form and further information
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| 07.05.09pdf 102 KbInformation and booking details for this new event
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| 07.10.08pdf 93 KbTraining for staff who offer support after a critical incident
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| 07.10.08pdf 93 KbDetails of Crisis Management Seminar
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| 07.10.08pdf 96 KbBooking form: Dealing with Complaints
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| 16.02.09pdf 112 KbDetails of our Dealing with Complaints seminar
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| 08.09.09pdf 118 KbBooking form: Dealing with Complaints
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| 20.05.09pdf 111 Kbbooking form and information
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| 26.01.10pdf 110 KbBooking form and further information
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| 07.10.08pdf 95 KbInformation and booking form for this ABTA event
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| 23.07.09pdf 116 KbDetails of our Fraud in Travel seminar
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| 07.10.08pdf 90 KbDetails of Health & Safety Seminar
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| 07.10.08pdf 88 KbDetails about ABTA's media training day
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| 16.02.09pdf 100 KbDetails of our Media Training Day
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| 24.03.09pdf 45 KbDetails of our Essential Travel Industry Update
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| 08.05.09pdf 149 KbBooking form and further information
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| 07.10.08pdf 112 KbDetails of the travel law seminar taking place on 28 and 29 April
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| 07.04.09pdf 259 KbDetails of our Travel Law seminar
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| 26.02.10pdf 354 KbBooking form
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| 03.08.09pdf 106 KbProgramme and Booking form
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Business Support Manual| 10.02.10pdf 898 KbGuide to best practice, with checklists for trading practices
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Business Support Manual - Surcharge Notification| 18.02.09xls 81 KbAn Excel spreadsheet version of the surcharge notification form
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| 13.08.09pdf 55 KbA checklist for organising tailored travel arrangements
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Claims: Claims Rules & Procedures| 11.02.10pdf 68 Kb
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| 03.07.09pdf 14 KbFor consumer claims
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Claims Evidence: Tour Operator Form| 03.07.09pdf 32 KbFor use by retail Members for principal failure
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Claims Forms| 11.02.10xls 537 KbClaims forms for principals on retail failures
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Claims Forms Manual| 11.02.10pdf 100 KbA guide to completing our claims forms
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| 02.12.09pdf 126 KbABTA's Code of Conduct
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| 20.01.09pdf 114 KbGuidance on the application of ABTA's Code of Conduct
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| 01.09.09pdf 63 KbReport on the ABTA Code of Conduct 2008-2009
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Complaints: Arbitration & Court| 11.12.08pdf 56 KbWhat to do if a client initiates arbitration or court proceedings
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Complaints: Complaint Handling| 11.12.08pdf 71 KbHow to set up and manage a customer complaint handling process
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Complaints: Complaint Handling Workbook| 18.02.09pdf 109 KbA workbook to accompany our guidance note
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| 09.03.10pdf 98 KbABTA's submission
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Credit Card Fraud: A Best Practice Guide for Merchants in the Travel Sector| 11.12.08pdf 232 KbGuidance for merchants in the travel sector
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Credit Card Fraud: Reporting to the Police| 11.12.08pdf 143 KbIncludes advice for businesses on reducing the risk of CNP fraud
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Crisis & Emergency Planning: Business Continuity| 22.09.09pdf 58 KbAn introduction to business continuity planning
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Crisis & Emergency Planning: Influenza A H1N1 (Swine Flu)| 05.08.09pdf 35 KbAdvice on Members’ obligations
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Crisis & Emergency Planning: Natural Disasters| 26.01.10pdf 43 KbMembers' obligations in the event of a natural disaster
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Crisis & Emergency Planning: Procedures for Tour Operators| 26.01.10pdf 109 KbGuidance on preparing crisis and emergency procedures
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Customer Fact Sheet - Influenza A (H1N1)| 17.07.09doc 48 KbInformation for customers about Influenza A (H1N1)
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Customer Notification - Dengue Fever| 05.11.09doc 48 KbInformation for customers about Dengue Fever
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| 17.02.10doc 40 KbInformation for customers about Earthquake Safety
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Customer Notification - Swine Flu Case in Accommodation| 17.07.09doc 48 KbInformation for customers about Influenza A (H1N1)
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| 05.03.09pdf 211 KbInformation about the database of ABTA Members
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| 05.03.09pdf 47 KbDetails of prices and how to order
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Data Protection: Data Protection Act| 26.01.10pdf 71 KbGuidance on the Data Protection Act, including model policy wording
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Disability: A Practical Awareness Guide to Equal Treatment| 28.07.09pdf 83 KbPractical guidance for Members and their staff
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Disability: Disability Discrimination Act (DDA)| 05.08.09pdf 61 KbA Members' guide for the provision of services to the public
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Disability: Persons with Reduced Mobility| 26.01.10pdf 72 KbMembers' obligations under this EU Regulation
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EC Checklist| 10.03.09pdf 12 KbWebsite compliance with consumer rights legislation - airline sector
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Elections 2010: Candidate CV| 24.02.10pdf 14 KbForm for use by candidates for their curriculum vitae
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Elections 2010: Proposal Form| 24.02.10pdf 21 KbForm for nominations to the Board of Directors or Council of Regions
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Employment Law: Age Discrimination| 24.09.09pdf 51 KbA guide to help Members remain compliant with employment legislation
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Employment Law: Disciplinary & Grievance Procedures| 23.09.09pdf 54 KbA guide to help Members remain compliant with employment legislation
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EU Blacklisted Airlines| 13.01.10pdf 37 KbA4 notice to display in your office
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| 09.03.10pdf 55 KbABTA's submission
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| 24.08.09pdf 24 KbFind out whether you need to meet ABTA's financial criteria
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| 04.03.09doc 74 KbAUSTIN2. Austin Formula calculation - abnormal pattern
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| 04.03.09doc 74 KbAUSTIN1. Austin Formula calculation - normal pattern
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| 04.03.09doc 42 KbCR002. Confirmation of credit facilities - car hire
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| 04.03.09doc 44 KbCR001. Confirmation of credit facilities - principals
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| 04.03.09xls 130 KbQTC. Quarterly turnover report - retail
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| 04.03.09doc 134 KbSPS1. SPS turnover statement
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| 04.03.09xls 125 KbQTCSUMM. Summary of quarterly retail turnover returns
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| 04.03.09doc 167 KbNLVARM. Variation of gross principal turnover - March
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| 04.03.09doc 169 KbNLVARS. variation of gross principal turnover - September
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Financial Protection: a Guide for Members| 05.08.09pdf 38 KbA guide to help Members explain financial protection to clients
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| 07.10.08pdf 202 KbABTA's financial statements for the year 2005-2006
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| 07.10.08pdf 256 KbABTA's financial statements for the year 2006-2007
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| 22.12.08pdf 65 KbABTA's financial statements for the year 2007-2008
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| 11.12.09pdf 830 KbABTA's financial statements for the year 2008-2009
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| 13.02.09pdf 33 KbDirections to ABTA's office at London Bridge
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Foreign & Commonwealth Office (FCO) Advice| 18.02.09pdf 69 KbTravel companies' obligations if the FCO advises against travel
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| 04.03.09doc 26 KbCAAAuth. Form of authority - Civil Aviation Authority
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| 04.03.09doc 931 KbNon-Lic App Mar. Non licensable application form - March
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| 04.03.09doc 931 KbNon-Lic App Sep. Non licensable application form - September
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| 15.07.09pdf 41 KbLeaflet explaining ABTA's view on APD and APC
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| 09.03.10pdf 99 KbABTA's submission
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| 30.06.09pdf 102 KbInformation about our leaflet, How to Have a Safe and Healthy Holiday
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Government & International Financial Sanctions| 27.07.09pdf 35 KbInformation for Members
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| 04.01.10xls 850 KbForms for financial reporting are in the publications listing
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| 10.06.09pdf 405 KbWhat to do if something goes wrong with your travel arrangements
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How to Have a Safe and Healthy Holiday (artwork)| 30.06.09pdf 3.9 MbArtwork for Members to print their own company details on our leaflet
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| 09.07.09pdf 220 KbFor more advice and information contact your ABTA travel company
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Insurance: Regulation of the sale of Connected Travel Insurance| 08.07.09pdf 48 KbOptions for selling Connected Travel Insurance after 1 January 2009
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| 18.06.09pdf 541 KbInformation leaflets and notices for Members' customers
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| 19.05.09pdf 435 KbAn overview of the services available to ABTA Members
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Member Survey Results| 04.02.09pdf 45 KbResults of the most recent survey of Members' attitudes to ABTA
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Merchant Services - Qualifying Risk| 08.12.09pdf 185 KbGuidance for retail agents on merchant services risk
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| 04.03.09doc 126 KbDeedgua. Deed of guarantee
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| 04.03.09doc 50 KbLoansubDeed2. Deed of undertaking for corporate use
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| 04.03.09doc 50 KbLoansubDeed1. Deed of undertaking for use by individuals
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| 04.03.09doc 28 KbLoanunder
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| 04.03.09doc 32 KbPersonalGua. Personal guarantee
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| 04.03.09doc 44 KbPrefshares. Redemption of preference shares
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| 07.10.08doc 112 KbBOProj T/O. Statement of projected branch turnover
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| 04.03.09doc 78 KbTferabtano. Transfer of ABTA number - indemnity
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| 04.03.09doc 32 KbTrpart. Tripartite agreement
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Model Agency Agreement| 23.02.09pdf 35 KbModel agency agreement that can be adapted and used by agents
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Model Agency Terms of Business| 15.10.08pdf 69 KbModel terms of business that can be adapted and used by agents
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Model Agency Terms of Business: Accommodation Only| 15.10.08pdf 28 KbModel terms of business that can be adapted and used by agents
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Model Booking Conditions| 01.09.09doc 89 KbModel booking conditions that can be adapted and used by principals
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Model Booking Conditions: Accommodation Only| 07.10.08pdf 68 KbModel booking conditions that can be adapted and used by principals
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Model Management Services Agreement| 07.10.08pdf 34 KbModel agreement for entering into a management services arrangement
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Money Laundering| 26.01.10pdf 46 KbGuidance to help businesses guard against money-laundering
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Notification of Change of Address| 18.01.10pdf 67 KbForm to notify ABTA of a change of address
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Notification of New Branch Office| 18.01.10pdf 140 KbForm for notifying ABTA about a new branch office
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Notification of Non-Payment| 30.07.09xls 298 KbNotify ABTA of an unpaid debt owed by another Member
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Notification of Outside Sales Representative| 25.02.09pdf 89 KbForm to notify ABTA of an outside sales representative
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Our Terms of Business| 13.01.10pdf 33 KbA4 notice to display in your office
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Package Holidays: Court of Appeal Decision - ABTA vs CAA| 11.12.08pdf 45 KbHow the decision applies to Members' travel businesses
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Package Holidays: How Can I Tell If I'm Organising Package Holidays?| 05.08.09pdf 73 KbGuidance to help Members establish whether they're selling a package
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Package Holidays: What You Need to Know If You're a Package Organiser| 06.08.09pdf 53 KbA guide to the obligations of Members selling package holidays
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| 09.12.09pdf 56 KbABTA Member Questionnaire about the Package Travel Directive
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Passports & Visas| 14.01.10pdf 57 KbGuidance for Members
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PricewaterhouseCoopers - 10 fundamental priorities| 12.05.09pdf 79 KbA guide for tour operators and agents for surviving the downturn
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PricewaterhouseCoopers - Travel Recession Toolkit| 12.05.09pdf 170 KbPresentation slides from our Travel Industry Update event
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| 10.03.09pdf 172 KbDetails about the Tourism Academics & Employers Conference
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PR Toolkit| 18.02.09pdf 58 KbGuidance about dealing with the media
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Rail: Rail Tickets| 16.03.09pdf 44 KbOptions for agents wanting to sell rail tickets
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| 13.02.09pdf 2.1 MbABTA's range of services to help make your travel worry-free
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Security in the Workplace| 28.05.09pdf 55 KbA guide for employers and their staff
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Services in the Internal Market| 26.01.10pdf 50 KbGuidance for Members on the EU Directive
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SPS Amendment| 14.01.10pdf 70 KbForms for amending details
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SPS Operators| 14.01.10pdf 10 KbA list of principals currently using the Single Payment Scheme
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SPS Registration| 14.01.10pdf 70 KbForms for registering an office with SPS
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| 18.02.09pdf 70 KbThese Standards form part of the Code of Conduct
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| 07.10.08pdf 55 KbThese Standards form part of the Code of Conduct
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Supplier Information - Influenza A (H1N1)| 17.07.09doc 42 KbInformation for suppliers about Influenza A (H1N1)
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Supplier Notification - Swine Flu Case| 17.07.09doc 45 KbInformation for suppliers about Influenza A (H1N1)
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| 10.03.10pdf 103 KbKey issues for the travel and tourism industry
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| 02.02.10pdf 532 KbAn introduction to ABTA's Travel Industry Partner scheme
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| 13.05.09pdf 48 KbDirect debit form for Travel Industry Partner annual subscripton
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| 11.01.10pdf 89 KbApplication form for joining the Travel Industry Partner scheme
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| 20.05.09pdf 70 KbDetails of the benefits available to scheme members
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Travel Industry Partner Logo Guide| 09.03.09pdf 212 KbGuidelines for using the ABTA Travel Industry Partner logo
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Travel Industry Partner Offer form| 03.11.09pdf 280 KbFor use by TIPs to submit their offers and training programmes
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| 20.05.09pdf 65 KbThe rules that govern members of the Travel Industry Partner scheme
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Travel Insurance Checklist| 07.10.08pdf 32 KbA checklist for staff selling travel insurance
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Travel Insurance Indemnity| 07.10.08pdf 26 KbFor customers who decline an offer of travel insurance
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Unfair Commercial Practices| 11.12.08pdf 74 KbGuidance for Members on the EU Directive
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| 13.02.09pdf 572 KbUsing abta.com to promote and resource your business
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VAT: Changes to VAT Rules| 24.11.09pdf 39 KbChanges coming into effect from 1 January 2010
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VAT: Credit & Debit Card Charges| 06.08.09pdf 48 KbA Members' guide to how VAT applies to credit and debit card charges
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VAT: Partial Exemption| 07.10.08pdf 51 KbIncludes model letter for applying for partial exemption
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VAT: Service Fees| 08.07.09pdf 74 KbHow VAT applies to service fees
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VAT: Tour Operators' Margin Scheme - Tribunal Decision| 03.07.09pdf 36 KbThe International Life Leisure case, and its implications
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VAT: Tour Operators' VAT Obligations - German Coach Travel| 07.10.08pdf 34 KbVAT guidance for travel businesses operating coach tours in Germany
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Websites: Search Engine Optimisation| 11.11.08pdf 51 KbMaking the most of your website
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| 08.07.09pdf 271 KbImportant information when making a booking with an ABTA Member
