Publications
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| 30.12.11pdf 1.9 Mb
Review of the year 2010/11 -
| 22.03.10pdf 102 KbABTA's submission
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| 05.05.11pdf 1.4 MbJoin the 2011 £1 per employee appeal
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| 29.03.11pdf 52 KbApplication form for ABTA Lifeline
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| 13.02.09pdf 630 KbGuidelines for using the ABTA logo
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| 26.09.11jpg 358 Kb
Member services at a glance -
ABTA Protection Plan| 22.01.09pdf 35 Kb
An explanation of the changes, and suggested wording for clients -
| 13.05.10pdf 137 KbCopy of our regional advertising campaign
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ABTA regional advert - artwork| 14.05.10tif 4.0 Mb
Artwork for our regional advertising campaign -
| 22.03.10pdf 238 KbABTA's submission
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| 23.12.09pdf 447 Kbdetails of our travel trends report
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| 29.12.11pdf 295 KbABTA's predictions for travel in 2012
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| 03.03.11pdf 25 KbA Chronology of Rises
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| 03.03.11pdf 124 KbKey facts about aviation tax
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| 03.03.11pdf 252 KbLetter to the Chancellor of the Exchequer
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| 03.03.11pdf 342 KbCopy of our advert that appeared in the Telegraph
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Agency Debit Memos (ADMs)| 17.02.11pdf 649 KbGuidance for Members about ADMs
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'Agent for the Consumer' - What does that Mean?| 10.11.11pdf 38 KbGuidance on what 'agent for the consumer' means
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Agent or Principal: How Does Your Business Trade?| 05.08.10pdf 89 KbGuidance for Members
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Airlines: Advance Passenger Information| 23.12.11pdf 66 KbGuidance for Members on current API requirements
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Airlines: Airline Failure & Financial Protection| 30.07.09pdf 44 KbA Members' guide to consumer financial protection
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Airlines: Baggage - Lost & Delayed Baggage| 05.12.11pdf 48 KbThe rules that apply to lost and delayed baggage
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Airlines: Blacklist & Rules on Identity of Carrier| 26.01.10pdf 55 KbA guide for Members. Includes model waiver wording
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Airlines: Denied Boarding, Cancellation & Delay| 25.07.11pdf 696 KbA guide for Members to the EC rules
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Airlines: Strikes or Disruption to Flights| 25.07.11pdf 35 KbGuidance for Members
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| 07.10.08pdf 566 KbABTA's annual report and financial highlights for the year 2005-2006
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| 07.10.08pdf 1.6 MbABTA's annual report and financial highlights for the year 2006-2007
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| 04.02.09pdf 2.9 MbABTA's annual report and financial highlights for 2007-2008
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| 05.01.11pdf 1.1 MbABTA's annual review and financial highlights for 2009-2010.
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| 01.06.11pdf 498 KbHow ABTA is structured and governed, and the rules of membership
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ATOL & Air Passenger Rights Consultation: Questionnaire| 28.01.10pdf 47 KbABTA Member Questionnaire
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ATOL Reform Questionnaire| 21.07.11pdf 59 KbABTA Questionnaire on the Government proposals for ATOL Reform
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A Travel Agent's Guide to Receipts| 20.06.11pdf 1.1 MbGuidance for issuing the correct receipts
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| 24.02.10doc 142 Kb
Audit 002(a). For use with unaudited accounts -
| 04.03.09doc 176 KbAudit 008. Adjusted net current assets
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| 04.03.09doc 152 KbAudit 010. Auditor's confirmation of credit turnover
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| 04.03.09xls 88 Kb
Audit 012: auditor's report on new member's management accounts -
| 04.03.09doc 150 KbAudit 002(b). For use with audited accounts
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| 04.03.09doc 28 KbAudit 001. Bond release form for an ex Member, for use by auditors
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| 04.03.09doc 28 KbAudit 001L. Bond release form for an ex Member, for use by liquidator
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| 04.03.09doc 28 KbAudit 001NL. For use when Member ceases non licensable business
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| 12.02.10doc 27 KbAudit 001R. For use when Member ceases principal business
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| 12.02.10doc 27 KbAudit 001T. For use when Member ceases retail business
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| 04.03.09doc 202 KbAudit 003. Turnover return and analysis form
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| 04.03.09doc 174 KbAudit 003N. Guidance notes to turnover return and analysis
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Aviation Taxation| 27.07.10doc 28 KbLetter for Members to send to their MP about Aviation Taxation
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| 04.03.09doc 58 KbBondmtrl. Please return this form printed double sided
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| 12.08.09doc 27 KbObliguide(NL). Obligor notes - non licensable
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| 04.03.09doc 59 KbBondmtrr. Please return this form printed double sided
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| 12.08.09doc 27 KbObliguide(R). Obligor notes - retail
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| 09.01.12pdf 9 KbSchedule of companies authorised to provide bonds to ABTA
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Booking Checklist & Authorisation| 23.10.09pdf 40 KbA combined booking checklist and client authorisation form
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| 11.05.10pdf 92 KbDetails of our event
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| 26.01.10pdf 110 KbBooking form and further information
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| 21.06.10pdf 354 KbDetails about our Travel Law seminar
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| 14.07.11pdf 662 KbGuidance for Members
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Business Support Manual| 22.11.11pdf 399 KbGuide to best practice, with checklists for trading practices
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Business Support Manual - Surcharge Notification| 18.02.09xls 81 KbAn Excel spreadsheet version of the surcharge notification form
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| 10.08.10pdf 151 KbABTA's submission
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| 13.08.09pdf 55 KbA checklist for organising tailored travel arrangements
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| 29.06.11pdf 367 KbPlease speak to ABTA Claims before downloading this form
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Claims: Claims Rules & Procedures| 10.11.11pdf 73 KbFor Members conducting principal business
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| 03.07.09pdf 14 KbFor consumer claims
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Claims Evidence: Tour Operator Form| 03.07.09pdf 32 KbFor use by retail Members for principal failure
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Claims Forms| 11.02.10xls 537 KbClaims forms for principals on retail failures
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Claims Forms Manual| 12.11.10pdf 113 KbA guide to completing our claims forms
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| 09.11.11pdf 120 KbABTA's Code of Conduct
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| 01.12.11pdf 136 KbGuidance on the application of ABTA's Code of Conduct
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| 07.09.10pdf 79 KbReport on the ABTA Code of Conduct 2009-2010
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| 28.09.11pdf 54 KbA report on ABTA's Code of Conduct 2010-2011
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Complaints: Arbitration & Court| 06.12.11pdf 59 KbWhat to do if a client initiates arbitration or court proceedings
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Complaints: Complaint Handling| 13.07.11pdf 1.5 MbHow to set up and manage a customer complaint handling process
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Complaints: Complaint Handling Workbook| 18.02.09pdf 109 KbA workbook to accompany our guidance note
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| 09.03.10pdf 98 KbABTA's submission
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Control and Prevention of Travel Associated Legionnaires’ Disease| 01.09.10pdf 1.2 MbEuropean Guidelines
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Credit Card Fraud: A Best Practice Guide for Merchants in the Travel Sector| 11.12.08pdf 232 KbGuidance for merchants in the travel sector
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Credit Card Fraud: Reporting to the Police| 11.12.08pdf 143 KbIncludes advice for businesses on reducing the risk of CNP fraud
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Credit Cards: Section 75 and Chargebacks| 24.08.10pdf 66 KbHow these affect Members
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Crisis & Emergency Planning: Business Continuity| 22.09.09pdf 58 KbAn introduction to business continuity planning
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Crisis & Emergency Planning: Influenza A H1N1 (Swine Flu)| 05.08.09pdf 35 KbAdvice on Members’ obligations
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Crisis & Emergency Planning: Natural Disasters| 11.06.10pdf 43 KbMembers' obligations in the event of a natural disaster
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Crisis & Emergency Planning: Procedures for Tour Operators| 26.01.10pdf 109 KbGuidance on preparing crisis and emergency procedures
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Cryptosporidium Guidelines| 17.11.10pdf 347 KbAdvice for hoteliers and tour operators on Crypto outbreaks
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Customer Fact Sheet - Influenza A (H1N1)| 17.07.09doc 48 KbInformation for customers about Influenza A (H1N1)
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Customer Notification - Dengue Fever| 05.11.09doc 48 KbInformation for customers about Dengue Fever
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| 17.02.10doc 40 KbInformation for customers about Earthquake Safety
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Customer Notification - Swine Flu Case in Accommodation| 17.07.09doc 48 KbInformation for customers about Influenza A (H1N1)
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| 03.11.10pdf 208 KbInformation about the database of ABTA Members
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| 03.11.10pdf 47 KbDetails of prices and how to order
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Data Protection: Data Protection Act| 26.01.10pdf 71 KbGuidance on the Data Protection Act, including model policy wording
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Debt-chasing procedure| 07.05.10pdf 22 KbThe procedure for chasing a debt for a deposit or a balance.
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| 19.10.11pdf 564 KbABTA response.
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Disability: A Practical Awareness Guide to Equal Treatment| 28.07.09pdf 83 KbPractical guidance for Members and their staff
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Disability: Persons with Reduced Mobility| 26.01.10pdf 72 KbMembers' obligations under this EU Regulation
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Disability: The Equality Act| 25.07.11pdf 1.1 MbA Members' guide for the provision of services to the public
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| 10.08.10pdf 138 KbABTA's submission
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EC Checklist| 10.03.09pdf 12 KbWebsite compliance with consumer rights legislation - airline sector
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Elections 2011: Candidate CV| 03.03.11doc 39 KbForm for use by candidates for their curriculum vitae
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Elections 2011: Proposal Form| 03.03.11pdf 21 KbForm for nominations to the Board of Directors or Council of Regions
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Employment Law: Age Discrimination| 24.09.09pdf 51 KbA guide to help Members remain compliant with employment legislation
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Employment Law: Disciplinary & Grievance Procedures| 23.09.09pdf 54 KbA guide to help Members remain compliant with employment legislation
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| 07.07.11pdf 411 KbABTA's submission
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EU Blacklisted Airlines| 17.11.10pdf 37 KbA4 notice to display in your office
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| 17.03.10pdf 55 KbABTA's submission
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Excursions| 24.02.11pdf 65 KbTour operators, excursions and legal liability
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| 24.08.09pdf 24 KbFind out whether you need to meet ABTA's financial criteria
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| 04.03.09doc 74 KbAUSTIN2. Austin Formula calculation - abnormal pattern
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| 04.03.09doc 74 KbAUSTIN1. Austin Formula calculation - normal pattern
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| 04.03.09doc 42 KbCR002. Confirmation of credit facilities - car hire
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| 04.03.09doc 44 KbCR001. Confirmation of credit facilities - principals
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| 29.03.10doc 258 KbQTC. Quarterly turnover report - retail
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| 29.03.10pdf 41 KbQTC. Quarterly turnover report - retail
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| 29.03.10xls 130 KbQTC. Quarterly turnover report - retail
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| 04.03.09doc 134 KbSPS1. SPS turnover statement
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| 04.03.09xls 125 KbQTCSUMM. Summary of quarterly retail turnover returns
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| 04.03.09doc 167 KbNLVARM. Variation of gross principal turnover - March
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| 04.03.09doc 169 KbNLVARS. variation of gross principal turnover - September
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Financial Protection: a Guide for Members| 05.08.09pdf 38 KbA guide to help Members explain financial protection to clients
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| 07.10.08pdf 202 KbABTA's financial statements for the year 2005-2006
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| 07.10.08pdf 256 KbABTA's financial statements for the year 2006-2007
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| 22.12.08pdf 65 KbABTA's financial statements for the year 2007-2008
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| 11.12.09pdf 830 KbABTA's financial statements for the year 2008-2009
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| 26.07.11pdf 2.2 MbABTA's financial statements for the year 2009-2010
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| 06.07.11pdf 314 KbDirections to ABTA's office at London Bridge
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Foreign & Commonwealth Office (FCO) Advice| 09.11.10pdf 74 KbTravel companies' obligations if the FCO advises against travel
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| 04.03.09doc 26 KbCAAAuth. Form of authority - Civil Aviation Authority
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| 04.03.09doc 931 KbNon-Lic App Mar. Non licensable application form - March
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| 04.03.09doc 931 KbNon-Lic App Sep. Non licensable application form - September
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| 15.07.09pdf 41 KbLeaflet explaining ABTA's view on APD and APC
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FTO European Tourist Accommodation Safety Study (i)| 02.09.10pdf 685 KbAn analysis of existing regulations on fire safety in tourist accom
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FTO European Tourist Accommodation Safety Study (ii)| 02.09.10pdf 1.2 MbA CORGI analysis of existing European regulations on gas safety
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FTO European Tourist Accommodation Safety Study (iii)| 02.09.10pdf 1.0 MbAn analysis of the common travel associated infections
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FTO European Tourist Accommodation Safety Study (iv)| 02.09.10pdf 326 KbExecutive Summary: Conclusions and Recommendations
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| 09.03.10pdf 99 KbABTA's submission
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| 07.07.11pdf 346 KbABTA's submission
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| 30.06.09pdf 102 KbInformation about our leaflet, How to Have a Safe and Healthy Holiday
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Government & International Financial Sanctions| 27.07.09pdf 35 KbInformation for Members
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| 16.06.11pdf 623 KbForms for financial reporting are in the publications listing
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Guidelines: ABTA 60th Anniversary logo| 22.04.10pdf 117 KbGuidelines for using the ABTA 60th Anniversary logo
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| 04.11.10pdf 432 KbEssential information about fraud
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| 11.07.11pdf 1.2 MbWhat to do if something goes wrong with your travel arrangements
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| 05.12.11pdf 181 KbHealth and safety information for consumers
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Insurance: Regulation of the sale of Connected Travel Insurance| 05.12.11pdf 39 KbOptions for selling Connected Travel Insurance after 1 January 2009
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| 07.07.11pdf 307 KbABTA's submission
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| 28.06.10pdf 223 KbInformation leaflets and notices for Members' customers
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Membership Subscriptions 20010/11 (2)| 25.05.10pdf 45 KbLetter from Mark Tanzer sent with pro-forma renewal invoice
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Member Survey Results| 04.02.09pdf 45 KbResults of the most recent survey of Members' attitudes to ABTA
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Merchant Services - Qualifying Risk| 08.12.09pdf 185 KbGuidance for retail agents on merchant services risk
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| 20.05.10pdf 190 KbDetails of key tourism and transport minister appointments
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| 04.03.09doc 126 KbDeedgua. Deed of guarantee
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| 04.03.09doc 50 KbLoansubDeed2. Deed of undertaking for corporate use
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| 04.03.09doc 50 KbLoansubDeed1. Deed of undertaking for use by individuals
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| 04.03.09doc 28 KbLoanunder
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| 04.03.09doc 32 KbPersonalGua. Personal guarantee
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| 04.03.09doc 44 KbPrefshares. Redemption of preference shares
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| 07.10.08doc 112 KbBOProj T/O. Statement of projected branch turnover
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| 04.03.09doc 78 KbTferabtano. Transfer of ABTA number - indemnity
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| 04.03.09doc 32 KbTrpart. Tripartite agreement
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Model Agency Agreement| 11.05.10doc 108 KbModel agency agreement that can be adapted and used by agents
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Model Agency Terms of Business| 14.02.11doc 78 KbModel terms of business that can be adapted and used by agents
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Model Agency Terms of Business: Accommodation Only| 11.07.11doc 41 KbModel terms of business that can be adapted and used by agents
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Model Booking Conditions: Accommodation Only| 11.07.11doc 50 KbModel booking conditions that can be adapted and used by principals
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Model Booking Conditions: Package Holiday| 11.07.11doc 101 KbModel booking conditions that can be adapted and used by principals
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Model Management Services Agreement| 07.10.08pdf 34 KbModel agreement for entering into a management services arrangement
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Money Laundering| 25.07.11pdf 484 KbGuidance to help businesses guard against money-laundering
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Non Transport Packages| 22.12.11pdf 36 KbGuidance for Members
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| 07.07.11pdf 387 KbABTA's submission
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Notification of Change of Address| 13.12.10pdf 67 KbForm to notify ABTA of a change of address
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Notification of New Branch Office| 13.12.10pdf 134 KbForm for notifying ABTA about a new branch office
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Notification of Outside Sales Representative| 25.02.09pdf 89 KbForm to notify ABTA of an outside sales representative
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Olympic Games & Paralympic Games: Brand Protection| 08.07.10pdf 530 KbHow you can and can't describe your services
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| 16.03.11pdf 60 KbAdvice from the Metropolitan Police on buying tickets
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| 16.03.11pdf 54 KbAdvice from the Metropolitan Police on buying tickets
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Our Terms of Business| 17.11.10pdf 33 KbA4 notice to display in your office
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Package Holidays: Court of Appeal Decision - ABTA vs CAA| 11.12.08pdf 45 KbHow the decision applies to Members' travel businesses
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Package Holidays: How Can I Tell If I'm Organising Package Holidays?| 05.08.09pdf 73 KbGuidance to help Members establish whether they're selling a package
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Package Holidays: What You Need to Know If You're a Package Organiser| 06.08.09pdf 53 KbA guide to the obligations of Members selling package holidays
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| 09.12.09pdf 56 KbABTA Member Questionnaire about the Package Travel Directive
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| 07.07.11pdf 387 KbABTA's submission
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Passports & Visas| 16.12.11pdf 57 KbGuidance for Members
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PricewaterhouseCoopers - 10 fundamental priorities| 12.05.09pdf 79 KbA guide for tour operators and agents for surviving the downturn
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PricewaterhouseCoopers - Travel Recession Toolkit| 12.05.09pdf 170 KbPresentation slides from our Travel Industry Update event
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PR Toolkit| 18.02.09pdf 58 KbGuidance about dealing with the media
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| 13.05.10pdf 114 KbPublic Affairs Brief about the result of the General Election
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| 13.05.10pdf 129 KbPublic Affairs Brief about the new Government
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| 13.05.10pdf 97 KbPublic Affairs Brief about the Political Party Manifestos
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| 22.06.10pdf 90 KbPublic Affairs Brief about the Emergency Budget
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| 24.03.11pdf 199 KbPublic Affairs Brief about the Budget
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| 27.05.10pdf 92 KbPublic Affairs Brief about the Queen’s Speech and what it means for us
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| 10.03.11pdf 372 KbABTA comments on the Government's Tourism Policy
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Rail: Rail Tickets| 16.03.09pdf 44 KbOptions for agents wanting to sell rail tickets
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| 16.06.11pdf 447 KbABTA's submission
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| 08.08.11pdf 2.1 MbABTA's range of services to help make your travel worry-free
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Security in the Workplace| 28.05.09pdf 55 KbA guide for employers and their staff
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Services in the Internal Market| 26.01.10pdf 50 KbGuidance for Members on the EU Directive
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SPS Amendment| 18.08.11pdf 255 KbFor travel agents to amend their SPS information
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SPS Operators| 18.08.11pdf 35 KbA list of principals currently using the Single Payment Scheme
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SPS Registration| 18.08.11pdf 182 KbFor travel agents to register an office with SPS
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SPS Registration: Tour Operators| 16.08.10pdf 76 KbFor principals wanting to join the Single Payment Scheme
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| 18.02.09pdf 61 KbThese Standards form part of the Code of Conduct
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| 08.07.09pdf 57 KbThese Standards form part of the Code of Conduct
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Supplier Information - Influenza A (H1N1)| 17.07.09doc 42 KbInformation for suppliers about Influenza A (H1N1)
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Supplier Notification - Swine Flu Case| 17.07.09doc 45 KbInformation for suppliers about Influenza A (H1N1)
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| 16.11.11pdf 5.4 MbA guide to improving safety and security for travel agents
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| 23.11.11pdf 89 KbInformation about ABTA's Arbitation Scheme
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| 10.03.10pdf 103 KbKey issues for the travel and tourism industry
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| 06.07.10pdf 1.6 MbTravel and Tourism Supplement - July 2010
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| 07.12.10pdf 65 KbA focus on Destination UK
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| 19.08.10pdf 376 KbAn ABTA and People 1st report on training in the travel industry
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| 05.10.10pdf 120 KbABTA's submission
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| 07.07.11pdf 31 KbABTA's submission
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| 07.07.11pdf 162 KbABTA's submission
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| 02.02.10pdf 532 KbAn introduction to ABTA's Travel Industry Partner scheme
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| 03.09.10pdf 313 KbApply to become a Travel Industry Partner
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| 17.08.11pdf 190 KbDetails of the benefits available to scheme members
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Travel Industry Partner Logo Guide| 09.03.09pdf 212 KbGuidelines for using the ABTA Travel Industry Partner logo
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Travel Industry Partner Offer form| 03.11.09pdf 280 KbFor use by TIPs to submit their offers and training programmes
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Travel Insurance Checklist| 07.10.08pdf 32 KbA checklist for staff selling travel insurance
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Travel Insurance Indemnity| 07.10.08pdf 26 KbFor customers who decline an offer of travel insurance
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Unfair Commercial Practices| 11.12.08pdf 74 KbGuidance for Members on the EU Directive
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| 13.02.09pdf 572 KbUsing abta.com to promote and resource your business
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| 25.07.11pdf 1.9 MbAdvice for customers using their credit card overseas
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VAT: Changes to the Place of Supply of Services| 13.01.11pdf 51 KbInformation for Members
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VAT: Credit Card, Direct Debit & Debit Card Charges| 09.06.11pdf 63 KbA Members' guide to how VAT applies to credit and debit card charges
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VAT: Partial Exemption| 07.10.08pdf 51 KbIncludes model letter for applying for partial exemption
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VAT: Tour Operators' Margin Scheme - Tribunal Decision| 03.07.09pdf 36 KbThe International Life Leisure case, and its implications
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VAT: Tour Operators' VAT Obligations - German Coach Travel| 07.10.08pdf 34 KbVAT guidance for travel businesses operating coach tours in Germany
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Websites: Search Engine Optimisation| 11.11.08pdf 51 KbMaking the most of your website
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| 10.01.11pdf 174 KbImportant information when making a booking with an ABTA Member
