CRISIS MANAGEMENT SEMINAR: DEFUSING THE SITUATION

Starts 04 June 2008 09.30 hrs to 16.30 hrs

Venue ABTA, 68-71 Newman Street, London W1

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As part of our series of Crisis Management events, we've developed a training workshop with The Centre for Crisis Psychology (CCP).  This one-day workshop is being held on Wednesday 4 June and is limited to just 16 delegates.  The day is designed to inform and prepare those staff who will offer support and information to customers, their relatives or friends, and colleagues immediately after a critical incident, and over the following days and weeks. If this support is not offered promptly and in the correct manner it can lead to damaging anger and resentment directed at your organisation.

Contact

Julie Graves or Mark McDonald
Email: events@abta.co.uk
Telephone: 020 7307 1956 or 020 7307 1952