Event details
This webinar is available to view on demand.
ABTA Members and Partners can access this free of charge on the Member zone.
Non Members can purchase the recording for £99 plus VAT. Click here to purchase.
ABTA’s weekly webinars are delivered in collaboration with trusted ABTA Partners and offer business support and advice to travel businesses during this crucial time.
About this webinar
Join this webinar to understand the recent extension to the deadline for issuing ABTA and ATOL protected Refund Credit Notes (RCNs) and the next steps you need to take to ensure any Refund Credit Notes issued between 31 January and 31 March are financially protected.
Get practical advice from ABTA’s Director of Financial Protection around ABTA-backed Refund Credit Notes. Submit your questions on Refund Credit Notes and wider financial protection concerns, to be answered by expert speakers including travel law firm, Travlaw, in a dedicated Q&A session.
Topics
- ATOL protected Refund Credit Notes
- ABTA protected Refund Credit Notes
- Chargebacks and refunds update
- Financial protection surgery
Speakers
- Moderator: John de Vial, Director of Membership and Financial Services, ABTA
- Rachel Jordan, Director of Financial Protection, ABTA
- Michael Budge, Head of Operations, CAA
- Krystene Bousfield, Associate Solicitor, Travlaw
Additional speakers will be announced shortly.
Contributors
ABTA Partner+ Travlaw LLP are 100% committed to serving the travel and leisure industry – from tour operators and travel agents to airlines, hotel groups, event management companies and their insurers. We pride ourselves on being one of the top travel law firms in the UK. We are a large, experienced team of highly professional yet approachable lawyers who are tried and tested specialists in advising.
Webinar partner
Traditional enterprise software is clunky, expensive and not focused on how you can wow your customers with the ultimate service and experience. At Freshworks, we believe that you deserve better- providing customer-for-life software that’s modern, mobile and affordable- enabling you to deliver wow moments to customers all over the world. We work with industry leaders to streamline customer conversations, automate repetitive work and save time- ensuring that teams can collaborate to deliver world class customer engagement.
