CONSUMER SERVICES

If you've been affected by the volcanic ash situation, click here

We have a range of services to help make your travel worry-free, responsible, and accessible.  For details, follow the links on the left, or download a copy of our leaflet Relax! You Can Because We Don't

• We may be able to help if something goes wrong with your travel arrangements and you're unable to resolve the problem with your ABTA travel company. Visit our Resolving Disputes page or download a copy of our leaflet Here to Help You
  
  
• Visit our Travel Information page for information about major incidents or events that may affect your travel arrangements.
  
  
• For information about financial protection for your travel arrangements, see our Travel Protection page.

If you haven't been able to find the information you're looking for in this part of the site, please write to: Consumer Affairs, ABTA Ltd, 30 Park Street, London SE1 9EQ.

If, however, you want to speak to someone, you can call Consumer Affairs on 0901 201 5050 (UK calls only). Calls are charged at 50p per minute. This line is open from 09.00 hrs to 17.30 hours Monday to Friday, excluding bank holidays.