Code of Conduct & Appeal Board Decisions

The following cases were heard by the Code of Conduct Committee at its meeting held on 14 December 2011:

All Leisure Holidays Ltd (ABTA Member W0302 of Lynnem House, 1 Victoria Way, Burgess Hill, West Sussex, also trading as Voyages of Discovery and Swan Hellenic) was reprimanded for a breach of clause 3B of the Code of Conduct. This refers to the requirement to offer clients a refund in the event of cancellation of their travel arrangements.

Corben Travel Ltd (ABTA Member A3739/W2914 of 49 Queen Street, Burslem, Stoke-on-Trent) was fined £500 for a breach of clause 6K of the Code, which requires principal Members to provide ABTA with evidence of a current liability insurance policy.

Travelmood Ltd (ABTA Member W0656 of The Atrium, London Road, Crawley, RH10 9SR) received a fine of £2,000 in respect of clause 2A of the Code. The Committee found that the Member had sold a client travel arrangements that were not what he had requested.

TUI UK Ltd (ABTA Member V5126 of Wigmore House, Wigmore Lane, Luton, LU2 9TN trading as Thomson Holidays) was fined £1,000 for a breach of clause 3B. A cruise had been effectively cancelled by the removal of a main advertised destination country, however the Member hadn’t offered the client the chance of a full refund.

There were no appeals from Members following this meeting.